HiAdvance will provide, at no charge, proper sample containers, appropriate preservatives, packing material, coolers, gel ice, and chain-of- custody (COC) forms for all samples that will be returning to the laboratories for analysis. Temperature blanks and custody seals are also available upon request for no additional charge. Sample containers will be delivered to the client upon request. Additional shipping costs, resulting from expedited order or special shipping requirements will be billed to the client. All bottle orders, including preserved containers, are shipped in compliance with IATA dangerous goods regulations. Future developments in shipping regulations may require substantial increases in transportation charges. HiAdvance reserves the right to pass these charges on to our clients. Sample preservatives may be hazardous, and we acknowledge that clients knowingly accept these containers at their own risk.
Meeting Project Schedules
From the analytical chemists to the dedicated project managers, all members of the professional staff are committed to providing the highest level of client service in the industry. By using tools such as turnaround time success indicators, continuous improvement processes, and client satisfaction surveys, HiAdvance Phils., Inc., systematically measures client service levels attained by the laboratory.